Terms & Conditions
Welcome to our Clinic website. By browsing this website, booking an appointment, or purchasing products, you agree to comply with and be bound by the following Terms and Conditions.
1. Appointments & Bookings
Consultations: All new clients must complete a skin consultation and medical history form prior to their first clinical treatment.
Accuracy: You agree to provide accurate, up-to-date health and medical information to ensure your treatment safety.
2. Cancellation & Booking Fees
Deposit: We require a non-refundable deposit to secure certain high-value bookings.
Notice: You must provide at least 24 or 48 hours' notice to cancel or reschedule an appointment.
Late Fees: Failure to give sufficient notice, or missing an appointment completely, will result in the forfeiture of your deposit or a late cancellation fee.
3. Treatment Results & Expectations
Varying Outcomes: Skincare treatments, chemical peels, and microneedling results vary by individual skin type and lifestyle.
No Guarantees: The clinic does not guarantee identical, specific outcomes for any individual cosmetic procedure.
Aftercare: You must strictly follow all pre- and post-treatment aftercare instructions provided by your therapist.
4. Products & Refunds
Skincare Sales: All retail sales (including pHformula and Nimue products) are final once opened due to hygiene and safety regulations.
Adverse Reactions: In the rare event of an allergic reaction, contact the clinic immediately for a skin assessment and potential product exchange.
Services: Refunds are not issued for completed clinical treatments or used packages.
5. Right to Refuse Treatment
